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Follow up on the latest improvements and updates.
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📌 What are Goals?
Goals help you measure important behaviors in your product (and how in-app experiences are impacting those behaviors).
With Goals, identify the key action or behavior you're trying to drive and measure how many people achieve it. Set goals for:
- Key activation moments
- New and existing features
- Upgrade or upsell moments
⭐️ What's New?
You can now customize the conversion timeframe for Goal conversions on a Flow, giving you more control over how you track success. Instead of being limited to a 7-day window, choose any timeframe from 1 to 90 days to better fit Goals that may take users longer to complete.
🚀 Ready to dive in?
This enhancement is available for all customers on all plans. To adjust your conversion timeframe, head to an individual Flow Settings Page. Try it out now, or read our support docs for more information on Goals.
new
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Builder / Experiences
Integrations
Bring more support front and center with Knowledge Bases in Launchpads
📌 What are Launchpads?
Users don't want to stop their workflow to find answers. With Launchpads, they don't have to. Provide guidance right when and where they need it most with an in-app resource center, so users keep progressing without interruption.
⭐️ What's New?
Now, make your support content easy to find by bringing it to your resource center. Connect your Launchpad to Zendesk, Freshdesk, or Helpjuice to allow users to quickly search for the helpful content they need, right when and where they need it (directly within your product).
Don't use Zendesk, Freshdesk, or Helpjuice? Tell us what you'd like to connect your Launchpad to.
🚀 Ready to dive in?
Launchpads are in Beta and available for all web customers on all plans.
Knowledge Bases for Launchpads is only available to customers on Growth and Enterprise plans.
If you're an Essentials customer who wants to learn more about upgrading, chat with our team.Login to Appcues to build your first one. Not ready? Read the full announcement on Launchpads for more information.
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improved
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Builder / Experiences
Mobile
August 2024 Updates
What's New
New & improved 🆕✨
- Launchpads:See how many users are interacting with your in-app resource center with a custom date range option on the analytics page. Haven’t built a Launchpad yet? Learn more.
- Debugger:Detect issues faster by launching the Mobile Debugger right from the App Settings page. 🎉
- Users:Thanks to a fancy backend change (we won’t bore you with the details), your User List now loads faster than ever. 🎊
- Mobile AI Writing Assistant & Localization:Get smoother, more reliable AI translations and writing assistance with our latest model updates. Our AI-powered tools now use gpt-4o-mini for native mobile translations and gpt-4o for enhanced writing support, ensuring stability and accuracy.
Coming soon 🚧👀
- 🎉 BIG NEWS! 🎉Soon, automate in-app messages, email, and push notifications with a personalized touch that’s based on what users are actually doing in your product. Sign up for our launch event and early access to the features to learn more.
- Goals:Soon, for Goals tied to a Flow, customize the conversion window from anywhere from 1 and 90 days.
- Launchpads:It’s already easier than ever to build an in-app resource center in minutes, but we’ve got more on deck for Launchpads:
- Knowledge Bases:Soon, let your users find more helpful content without leaving your product by integrating your Launchpad with Helpjuice, Zendesk, or Freshdesk.
- Analytics:Soon, see a breakdown of Launchpad interactions by day and by type (Flows, articles opened, searches, etc) for more insight into how your users are leveraging your Launchpad.
- Embed Option:Soon, open your Launchpad from either a floating or embedded icon, giving you greater control over its appearance within your product.
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Builder / Experiences
Analytics
Mobile
July 2024 Updates
What's New
New & improved 🆕✨
- Launchpads:Catch users before they stumble with a personalized, dynamic in-app resource center. The new version of Launchpads (now in Beta) requires just clicks, no code. 🔥🔥 Start building one or read the full announcement to learn more.
- Recent Activity:Right in Appcues, view a list of the most recent users and accounts seen in your product. From there, quickly access the full list or jump to their individual profiles.
- Global Identifiers:Replace User and Account ID (those long strings of numbers and letters) with something more meaningful (like Name and Company) across all of Appcues. This makes it easier to see exactly who did what in your reports. Read on for more info, and cheers to the over 300 of you who have already turned this on! 😮🥂
- Targeting:Now, when you search for values while targeting your experiences, we’ll search and return results across all historical values, not just a sample.
- Pins:Track issues with your persistent experiences⎯Pins⎯with a list of Issues now available on the analytics page.
- Mobile:Add a bit of flair to your native mobile Flows with our new confetti effect. 🎊(Note: This requires mobile SDK version 3.3.0).
- Public API:Get regular exports without the need for emails; the email field is now optional when exporting events. 👏
Coming soon 🚧👀
- Goals:Soon, for Goals tied to a Flow, customize the conversion window from anywhere between 1 and 90 days.
new
improved
Builder / Experiences
Give users 24/7 guidance with Launchpads ⎯ your new in-app resource center (Beta)
Reduce support tickets by providing on-demand guides and content to the right user, on the right page (without developers). Launchpads (now in Beta 🧪) can help you:
- Minimize user confusion and frustration
- Boost adoption with on-demand guidance
- Deflect low-priority support tickets
The best news? Every customer on every Appcues plan can build a Launchpad. 🎉🙌
📌 Why Launchpads?
Users don't want to stop their workflow to find answers. With Launchpads, they don't have to. Provide guidance right when and where they need it most, so users keep progressing without interruption.
🎯 What can I do with Launchpads?
Gather your most helpful content to keep users engaged. Share:
- Resources & Education:Help users expand their knowledge independently with useful flows.
- Releases:Inform users about changes and guide them through new features.
- Notifications:Highlight important announcements and tasks where they'll be seen.
- Help:Provide support documents, contact info, and feedback flows.
⭐️ What's New?
We heard your feedback on the last version of Launchpad. Here are some of the top improvements:
- No code needed:Build Launchpads with just clicks, similar to Checklists.
- Multiple Launchpads:Create several for different audiences and purposes.
- Detailed control:Customize display names for flows and their order.
👀
What’s Next for Launchpads?
Soon, customers on Growth and Enterprise plans will be able to integrate their support documentation tool with Launchpads, enabling users to find more of what they need without leaving the product.
🚀 Ready to dive in?
Launchpads is now in Beta and available for all web customers on all plans. Customers on Essentials plans can have one Launchpad published at a time. Customers on Growth and Enterprise plans can have unlimited Launchpads published at a time. Log in to Appcues to build your first one. Not ready? Take a quick tour or read our support doc for more info.
new
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Studio
Analytics
Easily recognize Users & Accounts with Global Identifiers
⭐️ What are Identifiers?
Identifiers are properties you can use to easily recognize your Users & Accounts within Appcues.
💡 What can I do with Identifiers?
Now, set Identifiers in your Settings to replace User & Group IDs with something more meaningful (like Full Name and Company Name) across all Appcues reports. 🎉 This update enhances reports for Flows, Pins, Banners, and Events Explorer by displaying more useful information than just IDs.
So instead of this:
You’ll see something like this:
Plus, your homepage recently got an update with a new section of Recent Users & Accounts, which lets you see the Users and Accounts that were most recently active in your product. ✨
🚀 Ready to dive in?
To set a Global Identifier for Users & Accounts, Open the Settings page in Appcues. For more information, read our support doc.
Note: Only your Appcues Admin has access to change this Setting.
If you haven’t started sending group data yet (i.e. you aren't seeing any Recent Accounts), learn how to send data here.
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Builder / Experiences
Mobile
June 2024 Updates
What's New
New & improved 🆕✨
- Survey Flows:You can now add multi-select questions to your surveys! This means users can choose more than one answer. Mix and match with other question types like ratings, radio buttons, and text inputs for valuable user feedback. Learn more. 🎉
- Flow Settings: The settings page for Flows (web only) has a new look and some new features!
- Flow Name and Build URL now auto-save. No more forgetting to hit the Savebutton! 🔥
- Page targeting can now contain nested/grouped conditions, allowing for more nuanced targeting.
- And the big one: You can now use engagement with Mobile Flows, Pins, Banners, (and any condition types we add) as targeting criteria for your web Flows!
- Pins:You can now use manual selectors for Pins even if the selector isn’t on the page. This helps when you can’t build directly in an iFrame.
- Exporting Data:Our export requests are now much faster! What used to take a minute now takes just 7 seconds. ✨
- Banners:Now, target Flows, Pins, and other experiences based on whether or not a user has seen or dismissed a Banner.
- Mobile AI Writing Companion:Stuck with writer's block? Our new AI assistant helps you adjust the copy in your Flows, speeding up the publishing process and making your content shine. 🌟
- Mobile Flows:You can now choose where to clone your steps. Clone them to the same group or a new one—it’s up to you!
- Mobile Flows:Set a delay for your navigation steps. This means no more issues with steps showing up too soon.⏳Note: Use mobile SDK versions 3.2.0 or higher.
- Mobile Embeds:We’ve fixed several things to make Embeds for native mobile apps as smooth as Flows:
- Audience Targeting:Engagement with an Embed is now available criteria for targeting other experiences.
- Flow Priority:Manage priority easily.
- Flow Completion Actions:Trigger content with Embeds.
- User Profile Activity:See a user’s interaction with Embeds on their User Profile.
- Events Explorer:View data on clicks for Embeds alongside your other experiences.
- Public API:The Appcues Public API now has endpoints for details, publishing and unpublishing Banners, Checklists, and our new version of Launchpads (coming soon).
Coming soon 🚧👀
- Launchpads:Soon, create in-app resource centers that include on-demand flows, links, and more⎯automatically targeted to specific users and the page of your product they're on. All with no code! Sign up to get early access.
- Global Identifiers:Soon, replace User IDs & Group IDs across reporting in Appcues with something more useful (like Full Name and Company Name). 🎉
- List of Recent Customers:Soon, see a list of Users & Accounts that most recently logged in to your product right on the Appcues Overview page.
Bug fixes 🐛💥
- Mobile Flows:Mobile Flows now show the correct eligibility state on the User Profile’s eligibility tab.
improved
Builder / Experiences
Unlock crucial feedback with multi-select survey questions
💡 What are in-app surveys?
In-app surveys are a great way to ask users for information and feedback while they are in the moment (for significantly higher response rates than email 🚀).
⭐️ What's new?
We've added a new survey question type⎯multi-select! Allow your users to answer questions by selecting one or more responses.
Combine multi-select with other question types like ratings, radio selects, short and long text inputs, and more to create a variety of impactful surveys. For ideas and tips, read our blog post.
🚀 Ready to dive in?
Multi-select questions are available for all customers on all plans (simply update the Appcues Chrome Extension to the latest version) and build a new Flow to create a survey with a multi-select question. For additional help or to launch your first survey flow, check out the support doc.
improved
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Builder / Experiences
Mobile
May 2024 Updates
What's New
New & improved 🆕✨
- iFrame Support:Does your application use iFrames? Now, you can enhance user experiences in your application without needing to install the Appcues SDK directly in individual iFrames. 🎉 Read on to learn more.
- Builder:SVG elements can now be targeted for Tooltips, Hotspots, Pins and Click-to-Track Events.
- Settings Navigation:We’ve made it easier to manage your Appcues settings with an expanded Navigation menu.
- Accessibility:We're making in-app experiences more accessible by improving user focus in surveys and checklists, refining radio button functionality and error messages, and adding alt text to images without descriptions. For more details, chat with our team. Some highlights include:
- Setting a default focus on checklists and flow surveys
- Treating the rating block like radio buttons (per a11y standards)
- Enhancing checklist item descriptions for screen readers
- Mobile Surveys:Create an NPS-like survey in your native mobile app using our Rating Survey Type, which now supports a maximum value of 11 and has orientation options. ✨
Coming soon 🚧👀
- Launchpads:Soon, create in-app resource centers that include on-demand flows, links, and more⎯automatically targeted to specific users and the page of your product they're on. All with no code! Sign up to get early access.
- List of Recent Customers:Soon, see a list of Users & Accounts that most recently logged in to your product right on the Appcues Overview page.
improved
Builder / Experiences
Build seamless Flows across iFrames
💡
What are iFrames?
iFrames, or Inline Frames, let you embed one web page within another. They are often used to include forms, media, or other types of content in your application.
⭐️
What's New?
Does your application use iFrames? Now, you can enhance user experiences in your application without needing to install the Appcues SDK directly in individual iFrames. 🎉 This makes it easier to:
- Publish Flows that target elements within an iFrame.
- Build Flows that target elements both within and outside an iFrame in a single Flow.
- Create a checklist that launches a Flow targeting elements in an iFrame.
🚀 Ready to Get Started?
iFrame support is now available to all customers on all plans. Log in to Appcues to start building or read our support doc for more information.
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