Changelog

Follow up on the latest improvements and updates.

RSS

new

improved

Studio

Builder / Experiences

August 2025 Updates

What's New
New & improved 🆕✨
  • Checklist styling:
    Checklists now have more flexibility to match your brand. 🎨 Adjust the background, font, and hover colors to create polished experiences for your users.
Checklist-Update (1)
  • Captain AI:
    Meet your new in-product coach! Captain AI can now answer strategy questions, share best practices, and point you to resources so you can build great experiences without leaving Appcues. Next up, Captain will be able to dig into your results—returning insights about Flows, Events, Goals, and more as charts or CSVs right inside the chat. Check it out →
Whats-New-Captain
  • Improved targeting diagnostics:
    Answer the big questions—How many people will see this Flow? Is my targeting set up correctly? Why doesn’t this user qualify?—with the new Audience Calculation and Diagnostics capabilities. You’ll see pass/fail results for every condition along with the exact property values causing a mismatch, so you can publish with confidence.
Whats-New-Calculate3
Whats-New-Diagnostics-V2
Coming Soon 🚧👀
  • Next-gen NPS (Beta):
    NPS surveys are getting a major upgrade. Soon, run multiple at once, customize colors and properties, track events, and publish to mobile web. Plus, localize with inline edits, .xliff uploads, or one-click AI translation. This feature is currently in beta; reach out to Joey if you’d like to join!
  • Flows in Workflows (Beta):
    Soon you’ll be able to orchestrate Flows, emails, push, delays, and branches on one canvas.
  • User profile reset:
    Reset an end-user’s targeting profile with a single click—making it easier to retest experiences like Checklists, Pins, and advanced Flow conditions.
💡 What is Captain AI?
Captain AI is your new in-product coach for Appcues—ready to answer strategy questions, share best practices, and point to resources so you can build better experiences. ✨
⭐️ What’s new
Captain AI is now available in
beta
:
  • Ask questions about onboarding, adoption, and engagement strategies
  • Get quick advice on when to use Flows, Launchpads, or other patterns
  • Learn how to target and segment users effectively
  • Pull answers directly from our knowledge base for extra context
Here are a few prompts other Appcues users have already been trying:
  • What’s the best way to announce a new feature?
  • How can I improve completion rates on my onboarding Flow?
  • When should I use a Launchpad instead of a Checklist?
  • What’s a good way to segment power users from new users?
📊 Coming soon: AI insights
Next up, Captain will be able to dig into results—answering questions about Flows, Events, Goals, and more, then returning insights as charts or CSVs right in the chat.
🚀 Ready to get started?
Open Captain AI from anywhere inside Appcues. Ask a question, and apply the guidance to your work. Since this is a beta release, expect some rough edges—we’ll keep improving based on your feedback. For more details and tips, check out our Captain AI support doc.
💡 What is Diagnostics?
Diagnostics helps you quickly check if a specific user qualifies for an experience (or why they don’t)—without guessing or digging.
⭐️ What’s new
The new Diagnostics page now shows pass/fail results for each targeting condition and explains why—including the actual user property values that caused a mismatch. You can:
  • Open it from any modern conditions editor, the User Profile’s Eligibility tab, or a Segment view.
  • Use the built-in AI explainer for a clear, concise breakdown.
  • See audience size with the new calculator right on the page.
🚀 Ready to get started?
From a conditions editor or user profile, click Check eligibility to open Diagnostics. Review the results, tweak targeting if needed, and publish with confidence. For more details and examples, check out our Diagnostics support docs.
Diagnostics-Release2

new

improved

Studio

Builder / Experiences

Mobile

July 2025 Updates

What's New
New & improved 🆕✨
  • Mobile Themes (Beta):
    Bye-bye one-off styling. Apply reusable Themes across every mobile Flow to keep your designs sharp, consistent, and perfectly on-brand—even as your app evolves.
Mobile themes4
  • Anchored Tooltips for Ionic Apps (Beta):
    Anchored Tooltips are now supported on Ionic apps with the latest Appcues Capacitor Plugin (v5.0.0-beta.1). Once you update, the mobile builder will show the new anchored option for Ionic Flows. We also support anchored Tooltips on Native iOS, Android, React Native, and Flutter—helping you build focused, contextual mobile Flows that drive adoption. Learn more →
WhatsNew-Anchored
  • Appcues <> Zapier:
    New Zapier actions let you publish and unpublish Flows, Checklists, and more—all without logging in. ✨ Bonus: All customers are now on the latest version (no changes to your current Zaps).
WhatsNew-Zap
Coming Soon 🚧👀
  • Flows in Workflows:
    Add web Flows directly from the Workflows canvas to create seamless campaigns.
  • Next-gen NPS:
    Run multiple NPS surveys, add localization, and customize every detail with the brand-new NPS experience type.
  • Appcues AI:
    We want to help you move faster. Ask AI about Flows, Emails, Goals, and Segments to understand performance in seconds. Plus, turn plain-language prompts into fully built experiences.
  • Improved Targeting Diagnostics
    : Publish with confidence! Soon, you’ll be able to quickly answer:
  1. How many people will see this Flow?
  2. Is my targeting correct?
  3. Why doesn’t this user qualify?
What's New - Release Updates

new

improved

fixed

Studio

Workflows

June 2025 Updates

What's New
New & improved 🆕✨
  • Folders:
    Keep things organized and easy to manage—especially when you’re working across teams or managing lots of experiences. Read the full update →
  • Workflows:
    Sharing and reloading Workflows just got easier. URLs now include your exact view—Builder vs. Analytics, selected node, and date range—so teammates land right where you are. 🪄
Coming Soon 🚧👀
  • Mobile Themes:
    Apply unique, reusable Themes to every mobile Flow without touching code, keeping experiences perfectly on-brand even as designs evolve.
  • Flows in Workflows:
    Add web Flows directly from the Workflows canvas to create seamless campaigns.
  • A new
    NPS
    experience type that includes the ability to publish multiple surveys, localization, and more!
  • Appcues AI:
    Describe your idea in plain language and let AI generate a fully-formed Flow, freeing you to polish the details instead of starting from scratch.
Bug Fixes
🐞
  • Workflow Emails:
    CC and BCC fields now send and log correctly, including full timeline tracking in HubSpot and Salesforce.
⭐️ What’s new
You can now group Flows, Workflows, Checklists, Pins, and more into Folders—organized by project, product, use case, team, or whatever makes sense for how you work.
✨ Bonus: You can nest folders inside folders for even more structure.
Here’s what else you can do:
  • Drag and drop to move content where it belongs
  • Create subfolders for a clean, intuitive hierarchy
  • Search, filter, and view all Appcues experiences from one place
It’s the easiest way to keep track of what’s live, what’s outdated, and what needs a refresh.
🚀 Ready to get started?
Folders are available for all customers on all plans. Log in to Appcues and view Folders to create your first one.
Folders3

new

improved

fixed

Studio

Analytics

Workflows

May 2025 Updates

What's New
New & Improved 🆕✨
  • Public API:
    Pull Flow screenshot previews
    (just like the ones you see in Studio)
    for any web experience—perfect for automatically adding them to tools like Miro, Figma, your CMS, and more.
  • Public API:
    Programmatically export a list of users in any segment, with support for custom properties and flexible CSV or JSON formats.
  • Banners:
    Download a CSV of views, clicks, and dismissals to measure banner performance. 👏
WNA-Banner-Export (1)
Coming Soon 🚧👀
  • AI in Appcues:
    Help shape what’s next—share your feedback on how you’d like to see AI show up in Appcues.
  • Folders:
    Organize experiences into Folders, making content easier to manage—especially across teams.
  • Flows in Workflows:
    Add web Flows directly from the Workflows canvas to create seamless campaigns.
  • NPS:
    NPS: A new NPS experience type is on the way—with support for multiple surveys, localization, and more!
Bug Fixes
🐞
  • Exports:
    Some analytics exports were getting flagged as spam. We’ve updated our email templates—and things are looking much better now.

new

improved

fixed

Studio

Builder / Experiences

Analytics

Workflows

April 2025 Updates

What's New
New & improved 🆕✨
  • Experiences in Studio:
    We’re making it easier to manage experiences at scale! You can now publish and unpublish directly from the list page—for Flows, Banners, Pins, Launchpads, and Checklists. Plus, an icon indicates which experiences have unpublished changes so you can quickly spot which needs review. ✨
Publishing-List (1)
  • Workflows:
    Get deeper insights into performance with:
  1. In-queue emails now visible in analytics:
    See how many users are waiting on an email due to sending limits or timing rules—right alongside your other email metrics.
  2. All email performance in one place:
    The new Email Performance page shows delivery and engagement metrics for every email across all Workflows. Filter by date range or Workflow, and click any number to see the users behind it.🔥
What's New - Release Updates
  • Public API:
    Experience listing endpoints now include
    created_by_email
    and
    updated_by_email
    so it’s easier to know who’s making changes—no more decoding Studio user IDs.
  • Studio:
    We’ve improved page load times across Studio for a faster, smoother experience. 🎉
Coming Soon 🚧👀
  • Flows in Workflows:
    Add web Flows directly from the Workflows canvas to create seamless campaigns.
  • Folders:
    Organize experiences into Folders, making content easier to manage—especially across teams.
Bug Fixes
🐞
  • Builder:
    Fixed an issue that made it hard to edit image blocks with a short height.
  • Banners:
    Fixed a bug where dismissed banners could briefly reappear for users.
  • Exports:
    Fixed an issue where user property attributes with a
    false
    value appeared blank in experience exports.
What's New
New & improved 🆕✨
Workflows:
Your multi-channel engagement keeps getting better:
  1. Event-Based Workflow Conditions:
    Control when emails are sent by restricting Workflow progression until an event occurs (Email sent, skipped, delivered, or opened). And set a
    maximum wait
    to prevent users from getting stuck. ✨
Wait-Until (1)
  1. "In Queue" Emails:
    See emails waiting to be sent due to rate limits, sending windows, or frequency restrictions—right in email analytics. 💥
  2. Live Status Indicator:
    Workflows that are live now show a green bar for quick identification.
  3. User List Export:
    Export user profiles tied to Workflow events. Choose the columns you want to include and you’ll get an email with a link to download the CSV.
  • Account Properties Management:
    Now, manage account properties just like user properties! We’ve streamlined the page and added the ability to self-declare data types so values are formatted correctly.
Account-Properties (1)
  • Filtering Experiences:
    No more digging through settings! See an icon on list pages for Flows, Pins, and other experiences with unpublished changes. Filter to quickly triage and manage them.
Unpublished-Changes (1)
Bug Fixes
🐞
Mobile SDK updates:
A variety of improvements across platforms, including analytics updates and bug fixes.
  • Android [4.3.5]:
    New workflow analytics, survey field naming consistency, and compile flag support.
  • iOS [4.3.6]:
    New workflow analytics and a fix for screen capture crashes.
  • Capacitor [4.3.4]:
    Includes Android and iOS updates.
  • Flutter [4.3.4]:
    Includes Android and iOS updates, plus an embed display fix.
  • React Native [4.4.1]:
    Includes native updates and support for React Native New Architecture (fully backward compatible).
⭐️ What’s new
Now when you upload an image, it’s saved to your Image Gallery so you can reuse it across Web and Mobile Flows, Pins, Emails, and Push Notifications—no more uploading the same asset over and over.
It keeps your visuals consistent, your files tidy, and makes it easier for different teams to stay aligned when building in Appcues. Supports image blocks, hero backgrounds, and icons. ✨
🚀 Ready to get started?
Start building a new experience and add an image block to see the new gallery option.
Image-Gallery2
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